Privacy Policy - Ilaj Home Services


Privacy Policy

(Company Policy)


  1. Customer details that can include but will not be limited to name, address, mobile number, phone numbers and email addresses will be mandatorily collected during the booking process. These details will not be shared to any third party and will only be used as means to communicate to the customer and continuously improve our customer service. Without any explicit request from the customer to opt out from receiving notifications, Ilaj may contact the customer via email or SMS for special offers, new services or any changes to this Privacy Policy / Company Policy.
  2. Personal data will refer to information, regardless of it being true or not, about an individual that can either be collected or accessed through (i) information directly gathered from Ilaj or (ii) information which we are likely to have access to. The said information provided by the customer to Ilaj will be stored in our secure servers.
  3. It is our commitment to our customers that this information and all credit/debit card details and any personally identifiable information will NOT be stored, sold, shared, rented or leased to any third party. We value security and any payment transactions will be encrypted using SSL technology. In cases where the customer requires a password to be able to access any feature of the Ilaj platform and the said password has either been created by the customer or given by Ilaj, it is the customer’s responsibility to keep the password confidential and to not share it with anyone.
  4. Data transmission via internet will be at the customer’s own risk as information transfer via the internet is not completely secure. Although, we will do our best to protect your personal data and once we have received your information, we will be following strict procedures and security features to prevent unauthorized access.
  5. Your details submitted for the payment for our services through our website are provided directly to our payment provider via a secured connection.
  6. Information provided to third party website linked to Ilaj will not be our responsibility. The said third party websites will have their own Privacy Policy/ Company Policy that will apply and Ilaj will not be responsible for such and any questions regarding the said rules shall be directly discussed to the same third party entities.
  7. As website policies and Terms & Conditions are subject to occasional changes in our efforts to meet the security requirements and standards. Ilaj encourages our customers to regularly visit these sections in order to be updated of any current and future changes. Any such modifications will be effective on the day of posting.
  8. Information collected by Ilaj from our customers will be used for the following:
  • Social media publication or on Ilaj platform for the promotion of the company or the platform
  • To make suggestions and recommendations to you and other Ilaj users about services that may be of interest to you and to other Ilaj users. We may combine information received from other sources, information you give to us and information we collect about you for the purposes set above depending on the types of the said information.
  • To administer the Ilaj Platform and for internal operations, including but might not be limited to troubleshooting, data analysis, testing, research, statistical and survey purposes
  • To allow interactive features on the platform where Users can participate in case they choose to do so
  • As an integral part of our efforts to maintain a secure and safe platform
  • To improve the Ilaj Platform to ensure that content is presented in the most effective manner for you on your computer or smartphone.
  • To measure, understand and deliver effective advertising to you and other Ilaj users
  1. Information given by our customers through the platform will be used for the following:
  • To send service-related notices to you. We may also use your contact information to send marketing emails or messages. Should the customer wish to opt out from receiving such messages, you can follow the instructions mentioned in the said emails or messages. In order to verify your email address, a verification email will be sent to you. Once the verification process is completed, your Ilaj account will be fully functional.
  • To be shared with Suppliers in our efforts to support them in improving their services
  • To be able to keep our records up to date and backed up
  • To carry out our obligations arising from any contracts entered between you and us
  • To communicate any update or confirmation status of the services you have requested and to respond to any of your queries
  • To inform you of offers, events, helpful surveys, products and services we feel may be of great interest to you
  • For Ilaj and other selected third parties to provide you with information about services we feel may be of interest to you. Upon your consent, Ilaj and other selected third parties will contact you only electronically via email or SMS regarding the said services. Should you wish to opt out from your data being used as such or being shared to our selected third parties for marketing purposes, you can write to us at
  • To ensure that content is presented in the most effective manner for you on your computer or smartphone.
  • To notify you of any changes on our services
  • In compliance with applicable Laws and regulations, orders of the court or any request from Law enforcement and regulatory officials
  • To process the verification of your personal key information particulars and payment
  • To be able to successfully customize content
  • To be able to facilitate the Services offered through the Ilaj platform in the most efficient manner possible
  • To be able to provide you with useful information about offers and services in line with previous and current services you have purchased or enquired about
  • To improve the security of the Ilaj Platform
  • To minimize credit risk, avoid errors, eliminate fraud and prevent any other criminal activity
  • To support your efficient access to your account by remembering information
  • To enforce the Company’s legal rights and remedies when applicable
  1. This Privacy policy/ Company Policy is an integral part and is to be read along with the Terms and condition Agreement of Use herein referred to as “Terms.”  The terms will contain the meaning to the capitalized terms mentioned in this Privacy Policy/ Company Policy but was not defined herein.
  2. Disputes that may arise regarding this Privacy Policy/ Company Policy shall be submitted under the jurisdiction of the Dubai Courts. All the terms and rules mentioned in this Privacy Policy/ Company Policy is governed by the Federal Laws of the UAE and the Laws of the Emirate of Dubai.