Privacy Policy

ILAJ Services FZCO — service on‑demand company providing home, office, and holiday home services at your doorstep in Dubai. Website: https://www.ilaj.ae/

Introduction

We respect your privacy and are committed to protecting the Personal Data that you share with us when you use our website, mobile applications, or services (collectively, the "Services"). By accessing or using our Services or providing Personal Data to us, you agree to the terms of this Privacy Policy.

Definitions

Personal Data: information relating to an identified or identifiable natural person.
Usage Data: analytical and other data generated when you use our Services.
Cookies: small packets of information placed on your device to improve your experience.

Information We Collect

The type of information we collect depends on how you interact with ILAJ Services. Examples include:

Account information: name, email address, telephone number, address, company (if provided), and other details you submit when creating an account or booking a service.
Usage and device data: browser type, device identifiers, IP address, operating system, pages visited, clicks, and crash reports.
Payment & transaction information: when you pay for services we collect billing information and transaction details (processed via third-party payment providers).
Cookie data: information collected through cookies and similar technologies to improve the Services and show relevant content.

How We Use Your Data

We process Data for the following purposes:

to provide and personalise the Services you request;
to analyse and improve our website, applications, and offerings;
to communicate updates, service confirmations, and marketing (where permitted);
to detect and prevent fraud, abuse or other unlawful activity;
to comply with legal obligations.

Legal Basis

Where applicable, our lawful bases for processing include your consent, performance of a contract, compliance with legal obligations, and our legitimate interests (for example, to operate, secure and improve our Services).

Cookies & Tracking

We use cookies and similar technologies. When you first visit our website you will be presented with a cookie banner that allows you to accept or decline non-essential cookies. Disabling cookies may affect your experience.

Sharing Your Data

We may share Personal Data with:

service providers and partners who support payment processing, customer support, hosting, analytics, and related services;
government, law enforcement or other third parties when required by law or to protect the rights, property or safety of ILAJ Services or others;
affiliates or third parties in connection with a corporate reorganisation, merger, or sale.

Data Retention

We retain Personal Data only as long as necessary to fulfil the purposes outlined in this Policy or as required by law. If you wish to delete your account or request erasure of your data, contact us at the address below.

Your Rights

Depending on applicable law you may have rights including access, correction, deletion, restriction, objection, and portability of your Personal Data. To exercise your rights please contact us using the details below. We may verify your identity before responding to such requests.

Security

We implement appropriate technical and organisational measures to protect Personal Data. While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure and we cannot guarantee absolute security.

Children

Our Services are not intended for children under 13 (or such higher age as required by local law). We do not knowingly collect Personal Data from children. If you believe a child has provided us Personal Data please contact us and we will take steps to remove it.

Data Breach

In the event of a data breach we will take steps to contain the incident, notify relevant authorities and, where required by applicable law, notify affected individuals.

International Transfers

Your Personal Data may be transferred to and processed in jurisdictions other than your own. When transfers occur we seek to ensure appropriate safeguards are in place in accordance with applicable law.

Opt-Out

You can opt out of receiving marketing communications from us by contacting us or following the unsubscribe instructions in our messages.

Contact & Grievance

If you have questions, wish to exercise your privacy rights, or want to submit a grievance please contact us:

Email: info@ilaj.ae
Phone: 600 562 624
Website: https://www.ilaj.ae/

Data Protection Officer (DPO)

If applicable, the contact details for our DPO are available by contacting info@ilaj.ae.

Governing Law

This Policy is governed by the laws of Dubai, United Arab Emirates. The courts of Dubai have exclusive jurisdiction over disputes arising from this Policy, to the extent permitted by applicable law.

Amendments

We may update this Privacy Policy from time to time. Material changes will be notified via the Services or by email to the address you provided. Please review this page periodically for any updates.

If you do not agree with the terms of this Policy, please do not use our Services or provide Personal Data to us.