Ilaj Smart Home Services

What information is collected and how do we use it?

In order to provide our services to you, we will ask you to provide the necessary personal data that is required to provide those services. If you do not provide your personal data, we may not be able to provide you with our products or services.

Ilaj Smart Home Account Information
Personal data that are collected while creating an Ilaj Smart Home Account may include PII information like your email address or mobile phone number. This information helps to activate, manage and get the service of Ilaj Smart Home. Your nickname, profile picture, country, and time zone may be connected to your account so that you can visit our product and service conveniently.
User Device Information
Your device model, operation system, unique device identifier, IP address, Ilaj Smart Home software version number, access type, and model, etc. will be collected for you to receive PUSH. And those are very necessary basic information which we have to collect from you.
Device Information
All the smart device information will be collected so that you can control them via APP remotely.
Picture/video
The picture or video acquired by your camera will be collected and they are used to afford mobile monitoring and alarm service to you.
Feedback
We are always here to receive your feedback or suggestion so that your problems or device failure will be solved at the first time.
Infrared Information
Your infrared remote control information will be collected and it will enable you to control another infrared equipment by App.
User scenario
While you use functions like scenario, automation, and so on, we will collect your setting information which supports intelligent scenario service to you.

How the Personal Data is used

You can use what we collected to control smart devices.

To provide you with our products and services, processing your orders, performing contractual obligations between you and us, ensure the functions and safety of our products, verify your identity, to prevent and trace fraudulent or inappropriate usage.
To develop our products and services, together with general and statistical information.
To communicate with you, including providing you with notifications on products and services that are updated or launched.
To provide marketing and promotional materials to you on our products and services (please note that you may unsubscribe anytime).
To personalize product design and to provide you with services tailored for you, for example, recommending and displaying information and advertisements regarding products suited to you, and to invite you to participate in surveys relating to your use of the Ilaj Smart Home device.
To conduct investigations regarding our products and services.
If you participate in our lottery, contest, or other promotions, we may use your personal data to manage such activities.
To provide maintenance services, monitor software licenses, improve our products, or analyze the efficiency of our operations.

Who do we share your information with?

Unless we tell you in this privacy policy, we will keep your personal information confidential. Disclosure may include the scenarios listed in this section below. In each case described in this section, you can be assured that Ilaj Smart Home will only share your personal data in accordance with your consent. You should know that when Ilaj Smart Home shares your personal data with a third party under any circumstance described in this section, Ilaj Smart Home will ensure that the third party is subject to practices and obligations to comply with the relevant data protection and privacy laws of your country. Ilaj Smart Home will contractually ensure compliance by any foreign Third Party Service Providers with the privacy standards that apply in your home jurisdiction.

Disclosure to Others

Ilaj Smart Home may disclose your personal data without further consent if required or permitted by law in the following cases:

cases in which the disclosure is required or authorized based on the applicable laws and/or regulations;
cases in which the disclosure is necessary to respond to an emergency that threatens the life, health, or safety of the individual or another individual;
cases in which the disclosure is necessary for the prevention of crime or legal proceedings;
cases in which the purpose of such disclosure is clearly in the individual’s interests, and if consent cannot be obtained in a timely way;
cases in which the disclosure is necessary for any investigation or proceedings;
cases in which the disclosure is to any officer of a prescribed law enforcement agency upon production of written authorization signed by the head or director of that law enforcement agency, or a person of a similar rank, certifying that the personal data is necessary for the purposes of the functions or duties of the officer; and/or
cases in which the disclosure is to a public agency and such disclosure is necessary for the public interest.

Other Information

We use statistical data that does not specifically identify you (non-personal data) to help in our operations and improve our products and services and provide a better user experience for you. Here are some of the non-personal data we may collect and how we use them:

When you use our services or functions that are based on location information, e.g. carry out a location search, take advantage of advertising, use weather functions, access information based on maps, etc., we may collect your geographical information.
When you use our website, online services, interactive applications, email messages, and advertising, we may use cookies and other technical elements (e.g. pixel labels) to collect and store non-personal data. These enable us to provide you with a better experience and improve our overall service quality, e.g. in saving your preferred language settings, sending emails in a readable format, determining whether the emails have been opened or not, etc.
When you use the Internet browser in using our products and services, we may collect log information, e.g. IP address, browser type, language, reference source, operating system, date and time marking, and click rate data. When you first use and activate your Ilaj Smart Home device, the device’s unique identification code and approximate geographical information may be collected.

Delete Information

As you like，you can delete all the following information or request to Terminate the account”

Ilaj Smart Home Account Information
User Device Information
Device Information
Picture/video
Feedback
Infrared Information
User scenario